Billing FAQ

This guide answers common questions about billing, payments, subscriptions, and refunds for Photo Make.

Subscription Management

How do I subscribe?

Steps:

1. Navigate to the Pricing page or /home/billing
2. Choose your preferred plan: Pro Monthly ($10.00/month, 50 credits) or Pro Yearly ($100.00/year, 600 credits)
3. Click "Try Now" and complete the secure checkout
4. Your Pro access and image credits are unlocked immediately

Can I change my subscription plan?

Yes, you can:

• Upgrade from Monthly to Yearly anytime
• Manage or switch your billing interval from your Account Billing portal

How do I cancel my subscription?

Cancellation Steps:

1. Go to Account Settings
2. Navigate to the Billing section
3. Select the cancellation option and confirm (or email [email protected])

What Happens After Cancellation:

• Your access and remaining plan credits continue until the end of your current paid billing period
• You will not be charged again unless you choose to resubscribe
• There are no cancellation fees

Payment Questions

What payment methods are accepted?

Accepted Methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• All payments are processed over encrypted, PCI-DSS compliant checkout connections

When am I charged?

Billing Schedule:

• Charged immediately upon initial subscription purchase
• Monthly Plan ($10.00/month): Renews automatically every month unless cancelled
• Yearly Plan ($100.00/year): Renews automatically once per year unless cancelled

14-Day Refund Policy

Can I get a refund?

Yes! Under our Refund Policy, you may request a full refund within 14 calendar days of your initial subscription purchase if:

• You have used 5 or fewer paid plan image credits during the billing period, OR
• You experienced a verified technical issue that prevented you from generating or downloading images and our support team could not resolve it within 48 business hours, OR
• You experienced an accidental duplicate charge or billing error.

When are refunds not available?

• Requests made more than 14 calendar days after the purchase date
• Subscriptions where more than 5 paid plan image credits have already been consumed
• Accounts terminated for violating our Generative AI Acceptable Use Policy (such as attempting to generate NSFW, non-consensual intimate imagery, deepfakes, or unlawful content)

How do I request a refund?

1. Email [email protected] within 14 days of your initial purchase with your account email and order receipt
2. Our support team will review and respond within 24–48 business hours (Monday – Friday)
3. Approved refunds are processed immediately and credited back to your original payment method within 5–10 business days

Getting Help

Where can I get billing support?

• Support Email: [email protected]
• Support Hours: Monday – Friday, responses within 24–48 business hours
• Contact Form: https://photomake.ai/contact