Refund Policy

1. Overview

At Photo Make (photomake.ai, a service operated by BRAINFLEET LLC), we stand behind the quality of our AI image generation and photo editing platform. This Refund Policy outlines the conditions under which refunds are granted, how to cancel your subscription, and how to submit a refund request. By purchasing a subscription on Photo Make, you agree to this Refund Policy.

2. 14-Day Refund Eligibility for Initial Purchases

You may request a full refund within 14 calendar days of your initial subscription purchase (Monthly or Yearly plan) if any of the following conditions apply:

• Unused or Minimally Used Subscriptions: You request a refund within 14 days of your initial purchase and have consumed 5 or fewer paid plan image credits during that billing period (as AI GPU model inference incurs immediate, non-recoverable compute costs upon generation).
• Verified Technical Issues: You experienced a verified technical defect on Photo Make that prevented you from generating or downloading images, and our support team was unable to resolve the issue within 48 business hours of your report.
• Billing Errors: You were accidentally charged twice for the same subscription or experienced a verified billing error.
• Statutory Consumer Rights: If you reside in a jurisdiction with mandatory consumer withdrawal laws (such as the EU or UK), we honor your 14-day statutory right of withdrawal to the extent required by applicable law, provided you have not waived such right by consuming your digital generation credits.

3. Non-Refundable Circumstances

To protect our platform from abuse and cover non-recoverable AI compute costs, refunds are not provided in the following situations (except where required by applicable law):

• Requests submitted more than 14 calendar days after the initial purchase date.
• Subscriptions where more than 5 paid plan image credits have been used during the billing period, or where dissatisfaction is based solely on subjective artistic preference for AI outputs.
• Recurring renewal charges where you did not cancel your subscription prior to the scheduled renewal date, unless you contact us within 72 hours of the renewal charge and zero (0) renewal credits have been used.
• Accounts suspended or terminated for violating our Terms of Service or Generative AI Acceptable Use Policy (including any attempt to generate NSFW, non-consensual intimate imagery, deepfakes, or unlawful content).

4. Subscription Cancellations

You may cancel your subscription at any time with no cancellation fee. You can cancel directly in your Account → Billing settings or by emailing [email protected]. Cancellations take effect at the end of your current paid billing cycle; you will retain full access to your plan features and remaining credits until the period ends, and no prorated refunds are issued for partially unused billing periods after the 14-day initial window.

5. How to Request a Refund & Processing Time

To request a refund, please email [email protected] with the email address linked to your Photo Make account and your order receipt. Our support team reviews all requests within 24–48 business hours (Monday – Friday). Approved refunds are issued to your original payment method and typically appear on your statement within 5–10 business days depending on your bank or card issuer.

6. Billing Disputes

If you have a question about a charge on your statement, please contact [email protected] first so we can resolve your request quickly. If a formal dispute or chargeback is opened through your card issuer, we reserve the right to pause account access while the dispute is resolved through the payment network's standard dispute process.

7. Contact Us

If you have any questions about this Refund Policy or need help with a refund or cancellation, please contact us by visiting Contact Us or emailing [email protected].